FAQs

The meeting point for your boat tour is at Doca de Alcântara (Gate 1), where our skipper will meet you 15 minutes prior to departure. This is where you will board and disembark from our yacht.

A reference to find the marina is the Museum Oriente. The marina is behind it.

Around 10/15 minutes by car from Cais do Sodré/Terreiro do Paço, or 20 minutes by public transports (see Find Us). Please consider the possibility of traffic.

Customers who arrive late for Shared Tours and miss boarding will not be eligible for a refund. For Private Charter Tours, HYPAFAMILY is not obliged to compensate for customers' late arrival, and the pre-determined end time of the tour will remain the same.

Both tours come with a skipper and crew. Our Shared Tours have fixed departure times and accommodate other guests on board, while Private Charter Tours are exclusively for your group. This allows for greater flexibility in terms of departure time and itinerary choices, so you can tailor the tour to your preferences.

As we sail along the Tagus river, you'll be treated to breathtaking panoramic views of the city and its most iconic landmarks. Our tour offers a glimpse into the heart and soul of Lisbon, showcasing its picturesque neighborhoods and historic monuments. Here's a preview of what you can expect to see:

Our journey will take you to see the city center: Praça do Comércio, also known as Terreiro do Paço, historic Lisbon Cathedral (Sé) and the charming Alfama neighborhood.  You'll also be able to admire the stunning Saint George's Castle, which served as a fortress for many centuries, as well as the National Pantheon, where some of Portugal's major historic celebrities are buried.

Throughout the tour, you'll be amazed by the spectacular views of the city's skyline and the famous Ponte 25 de Abril suspension bridge. You'll also get a chance to see the National Sanctuary of Cristo Rei, a magnificent statue of Jesus Christ with arms outstretched, standing tall on the southern bank of the Tagus river.

Further along the tour, you'll see the MAAT - Museum of Art, Architecture and Technology and the Electricity Museum, a former power plant. Here, you'll have the opportunity to observe these fascinating museums and learn more about the history of energy production in Portugal.

And of course, no tour of Lisbon would be complete without admiring the exquisite Manueline architecture of Belém, as we sail past the UNESCO World Heritage site of Jerónimos Monastery and Tower of Belém, a fortified tower and iconic symbol of Lisbon. You will also pass by the Monument of the Discoveries, which celebrates Portugal's explorers and their discoveries during the Age of Discovery.

We are excited to take you on this incredible journey through Lisbon's most iconic landmarks. Book your tour today and let us create memories that will last a lifetime!

Our tour price includes experienced skipper and crew, a welcome drink of your choice (from water, soft drink, beer or a glass of white/rosé wine), as well as light snacks (such as crackers or peanuts).

We also provide music for our guests to enjoy during the tour. On our Private Charter tour, you can even connect your own device to our Bluetooth sound system and play your own playlist. 

Additionally, we offer life jackets in both baby/children sizes and adult sizes and there are toilets available on the boat for your convenience.

Our tour is suitable for all ages, including children and pregnant ladies.

All fees and local taxes are included, as well as fuel (the latter is excluded for Private Charter tours lasting more than 8 hours).

Be advised that the minimum drinking age is 18 years old.

Yes, in our Shared Tours, babies and children up to 3 years old are free of charge. Children between 4 and 11 years old pay 25€, with a minimum of 1 adult reservation required.

You can book directly on our website, by email, or telephone. Please be aware that bookings will only be confirmed after payment has been processed. If payment is not made within one hour of receiving the confirmation email, the booking will be canceled.

We require full pre-payment upon booking confirmation by either MBWAY or bank transfer. Once you have made the payment, please send us an email with payment confirmation to our email address. This will help us confirm your payment and finalize your booking.

Your booking will be confirmed only after we receive payment confirmation and send you an email confirmation (which may take up to 24 hours).

• • • By MBWAY to the following number:

+351 939 636 362

• • • By BANK TRANSFER to the following bank account:

- IBAN: PT50 0010 0000 6082 2240 0018 5

- SWIFT/BIC: BBPIPTPL

To obtain a receipt for your booking, please provide your billing information in the designated section of the booking form. Be sure to provide complete and accurate information, including your name or company name, billing address, TIN number (if applicable). Once your tour is complete, we will send you an invoice by email within the next 48 hours. If you have any questions or concerns, please do not hesitate to contact us by email.

Yes. However our bookings have a strict cancellation policy:

Shared Tours: Cancellations made within 48 hours of the tour, or in the case of a no-show or late arrival, will not be eligible for any refunds. Otherwise, you will receive a full refund of the tour price. 

Private Charter Tours: If you cancel your tour within 14 days of the scheduled date, unfortunately, we will not be able to offer you any refunds. However, if you cancel your tour at least 30 days before the scheduled date, we will provide you with a refund of 65% of the tour price. If you cancel your tour between the 15th and the 29th day before the scheduled date, we will provide you with a refund of 50% of the tour price.

In the event of adverse weather conditions or an unexpected technical issue, you will be offered an alternative date or receive a total refund and there will be no fee charged for the cancelled booking.

For the safety of all passengers, we reserve the right to refuse boarding to anyone who appears to be intoxicated. In such cases, no refund will be provided.

No. However, when asked, our skippers can offer some general information about the landmarks and local culture.

No, there is no age limit for our tours. You may rest assured that we prioritize safety and our crew will make sure travelling with young children or elderly is both safe and enjoyable.

Please note that for safety reasons, footwear with rubber soles, preferably non-marking and white, is required while on the boat. We recommend wearing casual clothing suitable for the season to ensure your comfort during the tour. For sunset and night tours, we suggest bringing a warm jacket to keep you comfortable. On sunny days, it's important to protect your skin, so please bring sunscreen and a hat.

Yes, we do provide life jackets in both children's and adult sizes. While wearing a life jacket is not mandatory during our tours, you are welcome to use one if it makes you feel more comfortable. 

Neverthelesse, for safety reasons, inflatable life jackets must be worn at all times during training sessions and by those who cannot swim.

Yes, guests who are 18 years or older may consume low-alcohol drinks (we have beer and wine onboard). We do not allow the consumption of high-alcohol beverages or spirits onboard. Also, for the safety of all passengers, we reserve the right to refuse boarding to anyone who appears to be intoxicated. In such cases, no refund will be provided.

We regret to inform you that our yacht is not currently wheelchair accessible.

On Shared Tours, bringing your own catering is not permitted.

For Private Charter Tours, there is a fee of €50 if customers wish to bring their own catering on board. This fee covers the use of tableware, such as plates, glasses, cups, and cutlery, as well as the additional cleaning required.

Alternatively, HYPAFAMILY offers a catering service, which eliminates the need for this additional fee and also provides the option to purchase drinks on board.

Kindly be advised that for safety reasons, pets are not allowed on board our tours. We apologize for any inconvenience this may cause.